At The Royle Beds Ltd, we want your shopping experience to be simple, transparent and reliable. This Store Policy explains how we manage orders, products, payments, delivery, returns, customer support and after-sales service.
The Royle Beds Ltd is a UK-based furniture retailer specialising in beds, upholstered bed frames, ottoman storage beds, mattresses and related bedroom products.
Our aim is to provide well-made bedroom furniture with clear product information, dependable delivery and responsive customer support.
Business: The Royle Beds Ltd
Address: Unit 5a Branch Mills, Netherfield Road, Dewsbury, WF13 3JY, United Kingdom
We sell a range of bedroom furniture and sleep products, including:
Product pages contain information about available sizes, colours, fabrics, options and pricing. Customers should review the product details carefully before placing an order.
Customers are responsible for checking that their selected product will fit within the intended room and access route.
Please measure relevant doorways, hallways, staircases, lifts and other access points before ordering.
Some products may offer customised headboard heights or other non-standard options. Where a product is made or customised to a non-standard specification, return conditions may differ. Please check the relevant product information before purchasing.
Our products may be available in different fabrics, colours, finishes and configurations.
Due to differences between screens, lighting and individual batches of fabric, the colour shown on a screen may vary slightly from the physical product.
Minor variations in fabric texture, colour and appearance may occur and do not necessarily indicate a product defect.
Product prices are displayed on the relevant product pages and may change from time to time.
The price applicable to your order is the price shown at the time your order is placed, subject to any obvious pricing error.
Where delivery charges or additional service charges apply, these will be displayed or communicated before the relevant order or service is confirmed.
Promotional codes, discounts and special offers may be subject to specific terms and conditions.
Unless stated otherwise, promotional offers cannot be combined with other discounts or promotional codes.
We reserve the right to withdraw or amend a promotional offer where necessary.
Customers can place orders through our online store by selecting the required product and available options and completing the checkout process.
Customers must provide accurate information including their name, delivery address, contact details and any relevant delivery instructions.
Once an order has been submitted, an order confirmation may be sent to the email address provided during checkout.
We accept the payment methods made available during checkout. Available payment options may include card payments and supported payment providers.
Where finance or pay-later options are offered, these are subject to the terms and approval requirements of the relevant finance or payment provider.
We do not store full payment card details on our website where payment processing is handled by third-party payment providers.
If you need to cancel an order, please contact us as soon as possible using the customer support details below.
We will make reasonable efforts to accommodate cancellation requests before an order enters production, preparation or dispatch.
Certain made-to-order, customised or non-standard products may have different cancellation or return conditions where permitted by applicable consumer law.
We deliver across the United Kingdom. Delivery times depend on the product, availability, delivery location and selected service.
Estimated delivery information is provided on product pages or within order communications where applicable.
Once an order is ready, customers may receive delivery communication from us or our delivery partner.
Customers should ensure that someone is available to receive the order at the agreed delivery time.
Customers are responsible for checking that the ordered furniture can safely enter the property.
Please consider:
If access restrictions are likely to affect delivery, please contact us before dispatch so suitable arrangements can be considered.
If a customer is unavailable at an agreed delivery time, the delivery provider may need to rearrange the delivery.
Where a redelivery charge applies, customers will be informed of the applicable cost before the new delivery is arranged.
Please inspect your order as soon as reasonably possible after delivery.
If your product arrives damaged, please contact support@roylebeds.co.uk and provide:
If an item appears damaged, please avoid assembling or using it until we have had an opportunity to assess the issue.
Returns and refunds are handled in accordance with our applicable policies and UK consumer rights.
Before returning an item, customers should contact our support team for instructions and confirmation of the appropriate return process.
Depending on the circumstances, the condition of the product, whether it has been customised and the applicable consumer rights, different return arrangements may apply.
If a product develops a genuine manufacturing or structural fault, please contact our customer support team as soon as possible.
We may request photographs, product information and other details to assess the issue.
Depending on the nature of the issue, the appropriate solution may include:
Our approach is designed to resolve genuine product issues fairly and in accordance with applicable consumer rights.
Royle Beds provides warranty and guarantee protection for eligible products subject to the applicable warranty terms.
Our guarantee covers eligible construction and structural issues when products are correctly assembled and used normally.
Damage caused by misuse, accidental damage, improper assembly, unreasonable use or unauthorised modification may not be covered.
Please refer to our dedicated Guarantee page for further information about our quality promise and warranty support.
Customers should follow the assembly, care and maintenance instructions supplied with their product.
Correct assembly and regular care can help maintain the stability, appearance and performance of your bed or mattress.
Customers should not overload storage mechanisms, force moving parts or use products for purposes for which they were not designed.
To help us provide a smooth service, customers are responsible for:
We make reasonable efforts to ensure that product descriptions, photographs, prices and specifications displayed on our website are accurate.
However, minor differences may occur due to screen settings, photography, manufacturing variations or changes in product specifications.
We reserve the right to correct genuine errors and update product information where necessary.
We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted access at all times.
Temporary interruptions may occur because of maintenance, technical problems, hosting issues or circumstances outside our reasonable control.
We may occasionally experience delays caused by circumstances outside our reasonable control.
These may include severe weather, transport disruption, courier delays, strikes, road closures, technical failures, supply issues or other unexpected events.
Where such an event affects your order, we will aim to keep you informed and arrange delivery or fulfilment as soon as reasonably possible.
Unless otherwise stated, website content including text, branding, graphics, photographs, logos and design elements is owned by or licensed to The Royle Beds Ltd.
Website content must not be copied, reproduced, distributed or commercially reused without appropriate permission.
We aim to provide clear and helpful support before and after your purchase.
For delivery questions, please include your order number, postcode and any tracking information available.
For returns, damage or warranty enquiries, photographs can help us assess the issue more quickly.
Nothing in this Store Policy is intended to remove or restrict any rights that consumers have under applicable UK consumer protection law.
Where applicable, your statutory rights remain unaffected by our store policies, warranty terms or commercial procedures.
We may update this Store Policy from time to time to reflect changes to our services, products, website or legal requirements.
The latest version published on this website will apply from the date it is made available.
Customer Support & Delivery
support@roylebeds.co.uk
General Enquiries
info@roylebeds.co.uk
Legal / Data Protection
legal@roylebeds.co.uk
Address
Unit 5a Branch Mills
Netherfield Road
Dewsbury
WF13 3JY
United Kingdom
