We believe every customer deserves to be heard, treated fairly and supported properly. If something has not gone as expected, we are here to listen and work towards a fair resolution.
Our aim is to provide a smooth, respectful and reliable service from the moment you place your order through to delivery and after-sales support. If you have a complaint, please contact us so we can understand what happened and help put things right.
We keep the process straightforward. Providing clear information and your order details helps us investigate your concern as quickly as possible.
Contact our customer support team and explain what has happened. We recommend contacting us as soon as possible after becoming aware of the issue.
Provide your order number, details of the issue and any relevant photographs or supporting information.
Our team will review your complaint, check the relevant order information and contact the appropriate people where necessary.
We will explain the next steps and, where appropriate, work towards a repair, replacement, refund or another suitable resolution.
Having the information below available can help us understand your situation and respond more efficiently.
Please provide your order number and the name used when placing the order. This allows us to locate the correct order quickly.
Give us a clear description of your concern, including when you noticed the issue and what outcome you are looking for.
For damaged items, product faults or delivery issues, photographs can help our team assess the situation more quickly.
If you have already spoken to our team, include any relevant correspondence, delivery information or previous reference details.
Once we receive your complaint, we aim to deal with it fairly, respectfully and as efficiently as possible.
Your complaint will be reviewed by our team and the relevant information will be considered.
Depending on the issue, we may review order records, delivery information, photographs or product details.
Where appropriate, we may arrange a repair, replacement, refund or another suitable solution in line with your rights and the circumstances.
At Royle Beds, we believe complaints should be handled fairly and without unnecessary complexity. We aim to provide clear explanations, practical support and appropriate solutions. Where a genuine product fault, delivery damage or other issue is confirmed, the appropriate remedy will depend on the circumstances, applicable warranty terms and your consumer rights.
If your complaint relates to a product fault, damage or warranty matter, please provide photographs and your order information so our team can assess the issue.
Please take clear photographs of the damage and contact our support team with your order number. We will assess the situation and advise on the appropriate next step.
If a genuine fault develops within the applicable warranty period, our team will review the issue and advise on the appropriate solution. Depending on the circumstances, this may include a repair, replacement part, replacement or refund where appropriate.
Please contact our customer support team with your order number and a clear description of your concern. For damage or product issues, please include photographs where possible.
support@roylebeds.co.ukOur goal is simple: listen to your concern, understand what happened and help find a fair way forward.
