Returns and Refunds Policy

At The Royle Beds Ltd, we want every customer to shop with confidence. This Returns and Refunds Policy explains your rights, our returns process, and refund timelines in accordance with UK consumer law.

Your Right to Cancel

You may cancel your order free of charge before dispatch.

If your order has already been dispatched or booked for delivery, cancellation may still be possible but a £60 return and handling fee will apply to cover transport, packaging, and logistics costs.

To cancel an order, contact us at support@roylebeds.co.uk as soon as possible.

14-Day Returns Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• Item must be unused
• Item must be unassembled
• Item must be in original packaging
• Item must be in resaleable condition

Returns requested after 14 days may not be accepted.

Return Collection Charges

As our products are large furniture items, returned orders require collection by our delivery partners.

A fixed £60 return and handling fee applies to all change-of-mind returns.

This fee covers:

• collection transport
• warehouse handling
• packaging and logistics

This fee is deducted from your refund amount.

No collection fee applies if:

• the item is faulty
• the item is damaged on arrival
• the wrong item was delivered

Non-Returnable Items

The following items cannot be returned unless faulty:

• Mattresses removed from sealed packaging (hygiene reasons)
• Bespoke or made-to-order items
• Used or assembled products
• Commercial or rental-use products

Any non-returnable products will be clearly stated on the product page.

How to Request a Return

To request a return, email:

support@roylebeds.co.uk

Please include:

• Order number
• Full name
• Delivery address
• Reason for return
• Photos of item and packaging (if applicable)

Our team will respond with return instructions and collection details.

Refund Process

Once the returned item has been collected, received, and inspected, your refund will be processed.

Refunds are issued only to the original payment method.

Refund timelines:

• Stripe / PayPal: 3–5 working days
• Klarna / Clearpay: Payment plan adjusted automatically
• Bank card payments: Depending on bank processing times

Refunds are processed within 5 working days after inspection approval.

We will notify you by email once your refund has been completed.

Damaged or Faulty Items

If your item arrives damaged, defective, or develops a fault, contact us within 48 hours of delivery.

Email:
support@roylebeds.co.uk

Include:

• Order number
• Description of issue
• Clear photographs

Depending on the issue, we may offer:

• Replacement parts
• Repair
• Full replacement
• Full refund

No return or collection charges apply for faulty or damaged products.

Damage caused by misuse, incorrect assembly, or normal wear and tear is not covered.

Incorrect Items

If you receive an incorrect item, please notify us within 48 hours of delivery.

We will arrange replacement or collection at no extra cost.

Customer Responsibilities

Customers must:

• Keep original packaging until satisfied with order
• Check home access before ordering
• Inspect delivery on arrival
• Report issues promptly
• Ensure item is packaged securely for collection

Failed collections due to customer unavailability may result in additional charges.

Contact Information

Returns & Support
support@roylebeds.co.uk

General Enquiries
info@roylebeds.co.uk

Business Address
The Royle Beds Ltd
Unit 5a Branch Mills
Netherfield Road
Dewsbury
WF13 3JY
United Kingdom