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Royle Beds · Help Centre

Frequently Asked
Questions

Everything you need to know about Royle Beds, from choosing the right bed and mattress to delivery, warranty, care and our customer support.

How Can We Help?

We've answered some of the questions our customers ask most often. If you can't find what you're looking for, our team is always happy to help.

01 · Shopping

Orders & Products

How do I choose the right bed size? +
Start by measuring the available space in your bedroom, including doorways and access routes. Our Size Guide can help you compare popular UK bed sizes and choose the option that suits your room and sleeping needs.
Can I choose the fabric and colour of my bed? +
Many Royle Beds are available with different fabric and colour choices. The options available for a particular bed are displayed on its product page.
Are storage options available? +
Yes. Selected Royle Beds are available with practical storage options, including ottoman storage. Please check the individual product listing for available configurations.
Can I order a mattress separately? +
Yes. Royle Beds offers mattresses separately, with different comfort and support options. Please make sure you select a mattress size compatible with your bed frame.
02 · Service

Delivery

Do you offer delivery across the UK? +
Royle Beds provides delivery services across the UK. Delivery availability and any applicable charges are shown during the ordering process.
Is free delivery available? +
Royle Beds offers free delivery up to 100 miles, subject to the applicable delivery terms and location.
How will I know when my order is being delivered? +
Delivery arrangements and updates are provided as your order progresses. If you need help with a delivery, our customer support team can assist.
Will my bed be delivered into my home? +
Delivery arrangements can vary depending on the product and location. Please check the delivery information associated with your order or contact our team before purchasing if you need specific access assistance.
03 · Comfort

Mattresses

What type of mattresses do you offer? +
Royle Beds offers a range of mattresses designed around comfort, support and pressure relief. Options include pocket sprung, memory foam, pillow top, cooling and sprung mattresses.
How do I choose the right mattress? +
Consider your preferred firmness, sleeping position, support requirements and the size of your bed. You can also compare the specifications on each mattress product page before ordering.
Can I use a Royle mattress on another bed frame? +
Mattress compatibility depends on the dimensions and construction of the bed frame. Always check that the mattress size matches the required dimensions of the frame.
04 · Peace Of Mind

Trial, Returns & Guarantee

Do Royle Beds offer a trial period? +
Selected Royle Beds products include a 60 Night Risk-Free Trial. Please check the individual product and current trial terms before ordering.
How long is the warranty? +
Royle Beds provides a 5 Year Warranty on applicable products. Please refer to the current guarantee terms for details about what is covered.
What happens if there is a problem with my bed? +
Contact our customer support team as soon as possible. Depending on the issue and applicable terms, we can advise on repair, replacement or another appropriate solution.
05 · Looking After Your Bed

Care & Maintenance

How should I clean my upholstered bed? +
Regularly remove dust using a soft cloth or suitable fabric brush. For marks or spills, use an appropriate fabric-safe cleaner and always test it on a hidden area first.
Should I rotate my mattress? +
Many mattresses benefit from regular rotation. Follow the care instructions supplied with your specific mattress, as recommendations can vary between products.
Can I move my bed by dragging it? +
We recommend lifting the bed carefully rather than dragging it, as dragging can damage flooring, feet, fittings or the frame.
06 · We're Here To Help

Customer Support

How can I contact Royle Beds? +
You can contact the Royle Beds team through the Contact Us page. For support enquiries, you can also email support@roylebeds.co.uk .
Where is Royle Beds based? +
Royle Beds is based in West Yorkshire at Unit 5a Branch Mills, Netherfield Road, Dewsbury, England, WF13 3JY.
Can I get help choosing a bed or mattress? +
Absolutely. If you're unsure about size, comfort, storage or another product feature, contact our team and we'll help you make an informed choice.
5 Years Warranty
60 Nights Risk-Free Trial
0% Interest Rate Options
Made in Britain Crafted With Care

Still Have A Question?

Our team is here to help you find the right bed, mattress and comfort solution for your home.