Your privacy matters to us. This policy explains how The Royle Beds Ltd collects, uses and protects your personal information when you use our website and services.
The Royle Beds Ltd respects your privacy and is committed to handling your personal information responsibly. We collect and use information only where it is necessary to operate our website, process orders, provide customer support and improve our services.
This Privacy Policy applies to The Royle Beds Ltd, a UK-based business providing beds, mattresses and bedroom furniture.
Our registered office is:
Unit 5a Branch Mills
Netherfield Road
Dewsbury
WF13 3JY
United Kingdom
This policy explains how we may collect, use, store and protect personal information when you:
The information we collect depends on how you interact with our website and services.
When you place an order, contact us or use one of our forms, we may collect information such as:
When you use our website, certain technical information may be collected automatically, such as:
We use relevant customer information to process orders, arrange payment, provide delivery and manage your purchase.
We use information you provide to answer questions, resolve complaints, manage returns and assist with warranty matters.
We may use technical information to keep our website secure, functional and reliable.
We may use appropriate information to understand how customers use our website and improve our products and services.
Where permitted and where appropriate, we may use your contact information to respond to enquiries, provide service updates or send relevant marketing communications.
You can ask us to stop sending marketing communications at any time.
We only process personal information where there is an appropriate reason for doing so.
We may need to process your information to fulfil an order, arrange delivery, process a return or provide services you have requested.
We may process and retain information where required to comply with applicable legal, accounting, tax or regulatory obligations.
Where appropriate, we may process information for legitimate business interests such as website security, fraud prevention, service improvement and customer support.
Where consent is required, we will ask for it before processing information for the relevant purpose. You may withdraw consent where applicable.
We do not sell your personal information.
We may share relevant information with trusted third parties where necessary to provide our services. These may include:
We aim to share only the information reasonably necessary for the relevant service or purpose.
Payments may be processed through secure third-party payment providers. Where a payment provider processes your card or financial information, that information may be handled directly by the relevant provider under its own privacy and security policies.
We do not need to retain your full payment card details for ordinary order processing.
To deliver your order, we may provide the delivery partner with relevant information such as your name, delivery address, telephone number and order details.
Our website may use cookies and similar technologies to help the website function, remember preferences, understand website usage and improve the customer experience.
Some cookies may be provided by third-party services used on our website, such as analytics, payment, advertising or embedded content providers.
You can usually control or delete cookies through your browser settings. Some website functions may not work correctly if certain cookies are disabled.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required to meet legal, accounting, regulatory or dispute-resolution obligations.
Depending on the circumstances and applicable law, you may have rights regarding your personal information.
Request access to personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of personal information where applicable.
Request that processing of your information is restricted in certain circumstances.
Object to certain types of processing where the law provides this right.
Opt out of marketing communications at any time.
Contact our data protection team using legal@roylebeds.co.uk. We may need to verify your identity before completing certain requests.
Our website and services are intended for general consumers and are not specifically directed at children. We do not knowingly collect personal information from children where doing so would be unlawful.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those external websites. We recommend reviewing their own privacy policies before providing personal information.
Some of our service providers may process information outside the United Kingdom. Where applicable, we take reasonable steps to ensure that appropriate safeguards are used for personal information.
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology or legal requirements.
The updated version will be published on this page with the relevant date.
If you have a question about this Privacy Policy, want to exercise a data protection right or need to raise a privacy-related concern, please contact our data protection team.
legal@roylebeds.co.uk