This Delivery and Shipping Policy explains how The Royle Beds Ltd manages delivery, how long orders take to arrive and what customers can expect at each stage. We aim to make every delivery smooth, reliable and respectful of your home.
We deliver across the United Kingdom. Some remote locations may require additional time or specialist courier arrangements. If your postcode has any restrictions, our team will contact you before dispatch.
Estimated delivery times are shown on each product page and in your order confirmation. These timeframes are based on standard courier schedules and may vary due to factors such as weather, traffic delays or courier capacity.
We always aim to deliver within the indicated timeframe and will notify you of any changes as soon as possible.
Once your order is ready, you will receive a message from us or from our delivery partner with a proposed delivery date. You must confirm availability for the arranged day to avoid delays or rebooking charges.
If you need to change the date, please let us know as early as possible.
Your delivery team will bring the item to your doorstep or hallway depending on the service available in your area. Some larger or heavier items may require doorstep delivery only, especially in buildings without lift access.
If your property has restricted access, narrow entrances or upper floors, please inform us in advance so we can plan the delivery safely.
If no one is available at the property at the agreed time, the delivery partner may charge for a redelivery. These charges vary by location and carrier. We will always inform you of any costs before rebooking.
Customers are responsible for checking whether the item will fit through doorways, hallways, staircases or lifts. If an item cannot be delivered due to access limitations, return or redelivery costs may apply.
We work with trusted UK delivery services such as DPD, Royal Mail, Evri, Parcelforce and specialist furniture carriers for larger items. These partners may contact you directly with tracking information or delivery updates.
Where tracking is available, you will receive a tracking link or reference number once the item is dispatched. Some large furniture deliveries may use manual scheduling instead of automated tracking systems.
If your item arrives damaged, please report it as soon as possible. Take clear photographs of the damage and contact support@roylebeds.co.uk with your order number. We will arrange a repair, replacement or refund depending on the situation.
Do not assemble a damaged item, as this may affect your rights to a replacement.
Please keep all packaging until you are certain you want to keep the item. Returns require items to be in original packaging unless the product is damaged or faulty.
Standard delivery fees are shown at checkout.
Additional charges may apply in the following cases
remote rural areas
failed delivery attempts
specialised two-person delivery services
larger items requiring premium transport
Any additional charges will be communicated clearly before confirming the booking.
If your order includes products with different delivery times, they may arrive separately. You will be notified of each delivery schedule.
Occasionally, deliveries may be affected by events outside our control such as severe weather, courier backlogs, strikes or road closures. We will keep you informed and arrange the earliest possible delivery.
For delivery questions or updates
support@roylebeds.co.uk
For general enquiries
info@roylebeds.co.uk
The Royle Beds Ltd
Unit 5a Branch Mills
Netherfield Road
Dewsbury
WF13 3JY
United Kingdom
