The Royle Beds Ltd provides a warranty on all eligible products to ensure peace of mind and long-term confidence in your purchase. This Warranty Policy explains what is covered, how claims work and what you can expect if your item develops a fault.
We stand behind the quality of our products. Each item is made with care and inspected before dispatch. If a product develops a manufacturing fault within the warranty period, we will repair it, replace it or offer an appropriate solution in line with UK consumer rights.
The warranty covers
manufacturing defects
structural faults
frame or base issues
mechanical faults on applicable items
stitching or fabric defects discovered within a reasonable period
issues that arise through normal household use
The warranty does not cover
damage caused by misuse or rough handling
damage caused by incorrect assembly
wear and tear from normal use
stains, spills or accidental damage
changes in fabric appearance due to use or sunlight
damage caused by poor storage or exposure to moisture
items used for commercial, rental or non-residential purposes
mattress comfort changes that occur naturally over time
damage caused by failing to follow care instructions
We assess each case fairly, but some issues fall outside the scope of manufacturing faults.
Warranty periods vary depending on the product.
Typical coverage includes
bed frames
mattresses
ottoman beds
divan bases
headboards
The exact warranty for your item is shown on the product page or in your order confirmation.
To make a claim, email support@roylebeds.co.uk with
your order number
your name
a description of the issue
clear photographs or videos showing the fault
Our team will assess the information and guide you through the next steps.
Once your claim is reviewed, one of the following will take place
a replacement part will be provided
a repair will be arranged
a full replacement will be offered
a refund will be issued where appropriate
The decision depends on the type of fault, the product involved and the condition of the item. We always aim for the most practical and fair solution.
In some cases we may request additional photos, videos or a visit from a delivery partner or technician to inspect the item. This helps us determine whether the issue is a manufacturing fault or damage caused after delivery.
To help us honour the warranty, customers are expected to
assemble the product correctly
use the item appropriately
follow any care or maintenance guidance
avoid excessive weight or misuse
report issues within a reasonable time
retain proof of purchase
Failure to follow instructions may affect your warranty rights.
We handle every warranty case with care, fairness and respect for the customer’s experience. Our aim is always to find a practical solution that reflects UK consumer law and the long-term nature of our products.
For warranty claims
support@roylebeds.co.uk
For general enquiries
info@roylebeds.co.uk
The Royle Beds Ltd
Unit 5a Branch Mills
Netherfield Road
Dewsbury
WF13 3JY
United Kingdom
