This page provides a clear overview of the key policies that guide how we operate at The Royle Beds Ltd. We want every customer to feel informed, confident and supported through every stage of shopping with us. Full versions of each policy are available on their dedicated pages.
We deliver across the United Kingdom using trusted courier and furniture delivery partners.
Delivery times are shown on each product page and confirmed by email once your order is ready.
Some remote locations may require additional time.
If no one is available at the address on the agreed date, the courier may charge a redelivery fee.
Full details are available in our Delivery Policy.
You may request a return within the return window shown on your order confirmation.
Items must be unused, unassembled and in their original packaging unless faulty.
Mattresses removed from sealed packaging cannot be returned for hygiene reasons.
Refunds are issued once the item has been inspected after collection.
Full terms are explained in our Returns and Refunds Policy.
All eligible products include a warranty covering manufacturing and structural faults.
Warranty length varies by product and is shown on the product page.
We may repair, replace or refund depending on the nature of the issue.
Damage caused by misuse or incorrect assembly is not covered.
Full details are available in our Warranty Policy.
If something is not right, our team is here to help.
You can contact support@roylebeds.co.uk with your order number and photographs.
Most issues are resolved quickly and fairly.
Matters requiring further review can be escalated to management through legal@roylebeds.co.uk.
Our process is outlined in the Complaints Procedure.
We take privacy seriously and follow all requirements under UK GDPR.
We collect only the information needed to process orders and provide support.
We never sell customer data.
You may request access, correction or deletion of your data at any time.
Full information is explained in our Privacy Policy.
Our website uses essential cookies for checkout and security.
We also use analytics tools such as GA4, Meta Pixel, TikTok Pixel, Hotjar and Microsoft Clarity to improve performance and understand visitor behaviour.
Cookie preferences can be managed through your browser.
More details are available in our Cookie Policy.
We accept
card payments through Stripe
PayPal
Klarna Pay in 3
Clearpay
All payments are processed securely using encrypted technology.
We aim to ensure all descriptions, images and dimensions are accurate.
As furniture is handmade, small variations in size or colour may occur.
Any variations do not affect performance or quality.
Care guidance is provided in our Care and Maintenance page.
Check access routes before ordering.
Inspect items on arrival and report issues promptly.
Keep packaging until you are sure you want to keep the product.
Follow assembly and care guidance.
Use products safely and appropriately.
We aim to deliver reliable furniture, clear information, respectful communication and fair handling of every situation.
Our store policies are designed to protect you and ensure a smooth experience from purchase to delivery and beyond.
If you need further help, our team is here to support you.
General enquiries
info@roylebeds.co.uk
Customer support
support@roylebeds.co.uk
Legal or data matters
legal@roylebeds.co.uk
The Royle Beds Ltd
Unit 5a Branch Mills
Netherfield Road
Dewsbury
WF13 3JY
United Kingdom
