At The Royle Beds Ltd we aim to provide a smooth, reliable and respectful experience for every customer. If something has gone wrong, we want to know so we can put it right as quickly as possible. This page explains how to raise a complaint and how we handle each case.
If you are unhappy with any part of your order or the service you received, please contact us so we can review the issue and respond promptly. You can reach us by email at support@roylebeds.co.uk.
Please include
your name
your order number
a description of the issue
photographs if the complaint relates to a product
This helps us understand the situation and resolve it efficiently.
Once we receive your message, our team will
acknowledge your complaint
review all relevant information
investigate the issue fairly
provide a clear outcome or next steps
Most complaints are resolved within a reasonable time. If the matter requires further investigation, we will keep you updated throughout the process.
Depending on the situation, we may offer
guidance or clarification
a repair or replacement
a collection and refund
a goodwill solution where appropriate
We aim to find a fair outcome based on the nature of the issue and the condition of the product.
If you feel your complaint has not been handled correctly, you can request that the matter be reviewed by management. Please email legal@roylebeds.co.uk and your case will be reassessed.
We take all concerns seriously and aim to resolve issues quickly, respectfully and in line with UK consumer rights. Our goal is to maintain a positive experience for every customer and continuously improve our service based on the feedback we receive.
For complaints or support
support@roylebeds.co.uk
For escalations or legal matters
legal@roylebeds.co.uk
The Royle Beds Ltd
Unit 5a Branch Mills
Netherfield Road
Dewsbury
WF13 3JY
United Kingdom
