We want every customer to feel confident when buying from The Royle Beds Ltd. This Returns and Refunds Policy explains how returns work, what to expect and how we support you if something is not right. All returns are handled in line with UK consumer law.
You may cancel your order before it has been dispatched. Once an item has been prepared for delivery or handed to our delivery partner, cancellation costs may apply to cover handling, packaging and transport.
If you change your mind after the item has arrived, you may request a return within the return window shown on your order confirmation. The item must be unused, unassembled and in its original packaging. This helps us ensure the product can be safely inspected and returned to stock.
Items that have been assembled, used or removed from protective packaging may not qualify for a full refund unless the item is faulty.
Some products may be non-returnable once opened such as mattresses that have been removed from sealed packaging due to hygiene requirements.
To request a return, email support@roylebeds.co.uk with your order number, your name and clear photographs of the item and packaging. Our team will guide you through the next steps and arrange a collection date where applicable.
Furniture returns require collection by our delivery partners. Collection fees may apply unless the item is faulty or damaged on arrival. Fees depend on product size, location and courier availability.
Customers must ensure the item is packaged securely and ready for collection on the agreed date. Failed collections may incur additional charges from the delivery partner.
Once your item has been received and inspected, we will update you on the outcome. Refunds are issued to the original payment method only.
Stripe and PayPal may take three to five working days
Klarna and Clearpay will adjust your plan accordingly
Bank processing times may vary depending on your provider
We will notify you as soon as your refund has been completed.
If your item arrives damaged or develops a fault within a reasonable period, please contact us straight away. Provide your order number and photographs of the damage to support@roylebeds.co.uk.
We will review the issue and arrange one of the following as appropriate
a replacement part
a repair
a full replacement
a refund
This depends on the type of issue and the condition of the item. We follow all requirements set out in UK consumer protection law.
Damage caused by misuse, incorrect assembly or wear and tear is not covered.
If the wrong item is delivered, we will arrange a replacement at no cost to you. The incorrect item must be returned in unused condition with all original packaging.
Some items may not qualify for standard returns such as
mattresses removed from sealed packaging
bespoke or made-to-order furniture
items used for commercial or rental purposes
assembled or heavily handled items
We will always make this clear on the product page.
If you want to exchange for a different size or model, our team will guide you through availability and collection arrangements. Collection and redelivery fees may apply unless the item is faulty.
To help us process returns smoothly, customers must
keep all packaging until you are sure you want to keep the item
check access into your home before ordering
inspect the item on arrival
report any issues within a reasonable timeframe
ensure the item is ready for collection on the agreed date
We are committed to handling all returns fairly, professionally and in accordance with UK consumer rights. Our goal is always a positive and transparent experience.
For returns, refunds or support
support@roylebeds.co.uk
For general enquiries
info@roylebeds.co.uk
The Royle Beds Ltd
Unit 5a Branch Mills
Netherfield Road
Dewsbury
WF13 3JY
United Kingdom
